Política de reembolso
At Flora & Flames, we take great care in preparing every order. Because many of our products are fresh, perishable, or made to order, our returns policy is designed to be fair while protecting product quality.
Returns
Due to the perishable and personalised nature of floral arrangements and certain gift items:
- Returns are not accepted for change of mind.
- We cannot accept returns for items that have been handled, displayed, or stored incorrectly after delivery or collection.
This policy is in line with standard practice for florists and fresh-goods retailers.
Damaged or Incorrect Items
If your order arrives damaged, incorrect, or not as expected, please contact us within 48 hours of delivery or collection.
To help us resolve the issue quickly, please provide:
- Your order number
- Clear photos of the item and packaging
- A brief description of the issue
Once reviewed, we will offer one of the following where appropriate:
- A replacement
- A partial refund
- A full refund
The resolution offered will depend on the nature of the issue and product availability.
Refunds
- Approved refunds are processed using the original payment method.
- Refunds may take several business days to appear, depending on your bank or payment provider.
- Delivery fees are non-refundable unless the issue was caused by us.
Cancellations
- Orders may be cancelled before preparation begins.
- Once flowers or personalised items have been prepared, cancellations are no longer possible.
- To request a cancellation, please contact us as soon as possible.
Contact Us
If you have any questions about returns or refunds, please contact us:
Flora & Flames
Av. Sabóia 839, Monte Estoril, 2765-581 Estoril, Portugal
Email: info@floraandflames.com
We’re always here to help and will do our best to ensure you’re happy with your experience.
Thank you for choosing Flora & Flames.