We want you to feel confident and informed about your order every step of the way. Here’s how order tracking works at Flora & Flames.

How to Track Your Order

Order Confirmation

Once your order is placed, you’ll receive an order confirmation email with your order details. Please check your inbox (and spam folder) to make sure you’ve received it.

Order Status Updates

We’ll keep you informed as your order progresses, including:

• Order received
• Order in preparation
• Out for delivery (for local deliveries)
• Ready for collection (for in-store pickup)

All updates are sent via email.

Local Delivery Orders

For deliveries within our 5 km Monte Estoril delivery area:

• Orders are typically delivered within 1–2 business days.
• On the day of delivery, your order may be marked as out for delivery.
• Exact delivery times cannot always be guaranteed due to traffic and routing.

If there are any issues accessing the delivery address, we’ll contact you using the details provided at checkout.

In-Store Collection

If you selected in-store collection:

• You’ll receive an email when your order is ready to collect.
• Please bring your order confirmation (digital or printed).

Haven’t Received an Update?

If you:

• Haven’t received a confirmation email
• Are unsure about your order status
• Need to update delivery details

Please contact us and we’ll be happy to help.

Contact Us

For all order tracking enquiries, reach out to:

Flora & Flames
Av. Sabóia 839, Monte Estoril, 2765-581 Estoril, Portugal
Email: info@floraandflames.com

+351 967 078 176

We aim to respond as quickly as possible and make sure your order arrives beautifully and on time.

Thank you for choosing Flora & Flames.