Frequently Asked Questions
Here are answers to some of the most common questions about Flora & Flames, our flowers, gifts, and services. If you don’t find what you’re looking for, feel free to get in touch.
Orders
How do I place an order?
You can place an order directly through our website or visit us in-store in Monte Estoril.
Can I customise my order?
Yes. Many of our arrangements and gift selections can be customised. Please contact us before placing your order to discuss your preferences.
Can I include a personal message?
Yes. You can add a personalised message at checkout and we’ll include it with your order.
Flowers & Gifts
Are your flowers fresh?
Yes. We work with fresh, seasonal flowers and prepare arrangements as close to delivery or collection time as possible.
Will my flowers look exactly like the photo?
Each arrangement is handcrafted. While we follow the style and colour palette shown, natural variations may occur due to seasonality and availability.
What other products do you sell?
Alongside flowers, we offer chocolates and a curated selection of gift items.
Delivery & Collection
Where do you deliver?
We offer local delivery within a 5 km radius of Monte Estoril, as well as in-store collection.
Do you offer same-day delivery?
Same-day delivery may be available depending on availability. Please contact us to check before placing your order.
What if no one is available to receive the delivery?
If delivery is unsuccessful, we’ll contact you using the details provided at checkout to arrange next steps.
Care
How do I care for my flowers?
- Trim stems at an angle before placing them in water
- Change the water every 1–2 days
- Keep flowers away from direct sunlight and heat sources
Specific care instructions may vary by arrangement.
Returns & Issues
Do you accept returns?
Due to the perishable and personalised nature of floral arrangements and gift products, returns are not accepted unless an item arrives damaged or incorrect.
What should I do if my order arrives damaged?
Please contact us within 48 hours of delivery with your order number and photos so we can help resolve the issue.
Payments
What payment methods do you accept?
Available payment methods are displayed at checkout. All prices are shown in EUR (€).
Is my payment information secure?
Yes. We use secure payment providers and do not store your card details.
Contact
How can I contact you?
You can reach us at:
Flora & Flames
Av. Sabóia 839, Monte Estoril, 2765-581 Estoril, Portugal
Email: info@floraandflames.com
We aim to respond as quickly as possible.